Category Archives: RGS
Response Group Holiday Sets for New Zealand – 2017
#EDIT Below variables to match your environment ####################################################### ##Variables $ServiceId = “service:UCFE01.ad.ucsorted.com” ##can be obtained from Get-CsService -ApplicationServer $HolidaySets = @($NationalPublicHolidays, $AucklandAnniversary) #holiday sets to apply to the Workflows(comma seperated) $RGSWorkflowName = “AKL Test” #Response group workflow to apply holiday … Continue reading
Switching RGS Audio files
This script was created to allow a customer to quickly change the audio file (MOH) used by the RGS workflow. The idea was for an IT Service Desk that would announce known outages etc by means of their queue music. … Continue reading
Posted in Audio Files, RGS
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RGS Business Hours
Changing RGS Business hoursBelow script used to change (or ADD) the business hours to 7:30 – 17:00 Monday to Friday######################################################################### Author: PB# Purpose: Script to Changing RGS Business hours# Version: 1.0# 03/04/2013 – Release 1.0## Instructions# Edit the below variables to match your requirements#########################################################################$weekday = … Continue reading
Posted in Business Hours, RGS
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PS Scripts 